Sydney +(61)435343732 info@grafison.com.au ABN: 87 610 774 608

Privacy Policy

 

Services

Grafison Technologies Australia Pty Ltd respects customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Grafison Technologies Australia Pty Ltd users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us at info@grafison.com.au

grafison.com.au respects your right to privacy and this policy sets out how we collect and treat your personal information.

'Personal information' is information we hold which is identifiable as being about you.

1. Personal information:

Any details collected from Grafison Technologies Australia Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

We may collect the following types of personal information from you:

• name

• address

• phone number

• fax number

• information from enquiries you have made

• communications between us

• information about your business

2. How we collect your personal information?

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

3. Use of your collection information

Any details collected by Grafison Technologies Australia Pty Ltd for its users to provide our products and/or services to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in. We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

4. Storage and Security of collected information

We take reasonable steps to protect your collected personal information. However, we are not liable for any unauthorised access to this information. The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

5. Access to Collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@grafison.com.au or by logging in to your account.

6. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@grafison.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

7. Changes to Privacy Policy

Please be aware we reserve the right to modify this privacy statement at any time, so please review it frequently. The revised versions will be uploaded onto our website, so please check back from time to time.

8. Website

On visiting our website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

Third party sites and links

Links on the site grafison.com.au to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Grafison Technologies Australia Pty Ltd. Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

9. Google Analytics

We use Google Analytics to collect information about how people use this website. The information we obtain from Google Analytics helps us understand user needs so that we can offer a better user-experience. Google Analytics uses cookies to collect information about which pages you visit, how long you are on the site, how you got there (for example from a search engine, a link, an advertisement etc.) and what you select. Information collected by the cookies (including your IP address) is transmitted to and stored by Google. By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

10. Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.